We care deeply about our clients’ safety. That is why we made data protection and privacy our primary concern. We comply with the most current regulations in the field of data security, making our website even more reliable and safe to use.
Please note that every new and repeat client is eligible to access information on who can obtain their personal data, what data is available, how it is stored, and how and on what occasion it may be used.
If the new or repeat client wants their personal information to be removed from our servers, they must forward this request to our Support Team via e-mail. Our manager will then assess the case and delete the client’s personal information from the database. If the latter is not possible due to some unforeseen circumstances, our Support Team will get in touch with the client to find a customer-focused solution.
For Clients from the UK
As of July 2018, the personal data of clients from the United Kingdom is protected via the GDPR (General Data Protection Regulation) as well as the DPA (Data Protection Act).
Reasons for Collecting Personal Data
We collect personal data for the sake of communication only. It is easier for us to contact the client in case some issues arise in the course of our cooperation.
Clients’ personal data is stored on their personal account which helps us improve their overall experience with our website. It is created automatically and at no cost once they place their first order with us. Via their personal account the client can access information about the previous and current orders as well as messages from the Support Team and the writer.
What Personal Data Is Being Collected?
Please take a look at the type of data we collect in order to facilitate communication with our clients:
- first and last names
- phone number and second phone number
- email and second email
- country
- time zone
- IP address
This data is stored securely in our database until the client asks for it to be removed or until it is no longer relevant.
How Do We Obtain Personal Data?
Clients provide their personal information via the order form on our website. We do not gather any other information except for that indicated in the order form and in the aforementioned list. We do not engage in cold calling nor do we send spam e-mails to our clients.
Where Is Clients’ Personal Data Being Stored?
We store our customers’ personal data on our company’s US servers. The European Commission lists the US as a country that provides sufficient data protection. The EU-US Privacy Shield framework further ensures a safe transmittance of clients’ personal data to our servers.
Are There Any Age Restrictions for the Clients?
Yes, our minimum age requirement is 16 years old. If our clients are under 16 years old, they must obtain consent from the holders of parental responsibility.
Can the Third Parties Access the Clients’ Data?
We do not share the clients’ personal data with the third parties. We may do it only in case the client violates the company’s policies which will force us to get in touch with the pertinent authorities.
Do We Use Cookies?
Yes, we use cookies to gather information about the clients’ Internet activity. However, we also impose restrictions in regards to our cookie usage.
Cookie definition
A cookie is a small file created as a result of the user’s activity on a particular website. It contains information about the client’s previous visits. Cookies are stored both on the user’s computer as well as the website’s servers. They help facilitate and personalize the client’s experience with the website.
These files do not collect any personal information from the user.
How they work
Cookies identify the client whenever they visit the website again. Thus, the client does not have to log in every time they access the website. Cookies allow us to store information about the previous and active orders as well as determine the clients’ behavioral patterns. This enables us to make every client’s experience unique and most comfortable.
Reasons to use cookies
We utilize cookies to identify a user, understand their preferences and provide the best kind of service, tailored specially to their personality. Whenever the client goes on our website, they agree to the use of cookies. If the client does not want to agree to the use of cookies, we kindly ask them to reconsider their position.
Client refuses to use cookies
The client can block cookie usage via their browser settings. However, we urge our clients to refrain from this decision. Cookies allow us to customize the clients’ experience at all stages. Disabling the cookie usage may hinder our cooperation as well as the convenience of the services we provide.
Cookies we use
We utilize authorization cookies such as:
- .ASPXAUTH helps verify the client’s identity
- ASP.NET_SessionId helps recognize the client’s session.
In addition to authorization cookies, we use cookies from Google Analytics which help us analyze the clients’ website activity, gather data, and compile statistical reports in order to further enhance our service. Google, in turn, stores this information on its servers in the United States of America. We are not responsible for the safety of information stored by Google.
Rules for Advertising
We have a right to advertise to all clients who revealed interest in our services. However, if the client asks our Support Team for their e-mail to be removed from our database, we will act in accordance with their request.
Supplementary Note
The clients who consent to the use of cookies by our website must tick a special checkbox. The visitors who do not consent to the regulations are advised to refrain from using our website.
