Homeworkneeded.com is focused on delivering writing services of the best quality to customers. We have more than 7 years of experience in academic assistance and know how to bring full satisfaction with the work done.
Our customers have an undeniable possibility to dispute the completion of their orders. Although the company’s satisfactory rate is higher than 97%, meaning that we successfully fulfil the requirements of all our clients, sometimes misunderstandings may occur. That is why we give our customers an opportunity of opening a dispute. We are convinced that our key goal is to deepen the comprehension of your needs and to meet them needs with every single order.
Please note that the review of a dispute takes 10-14 business days, as all the details must be carefully considered and evaluated by our Dispute Department. Customers can request a refund during 10 days after they receive a completed paper. If the request for the refund is issued later, unfortunately, it will not be reviewed.
Please check the cases when you can request the refund for your order.
You paid for one order two times
In case you paid twice for the same order by accident, you need to contact the support team representative as soon as possible. They will verify this information and issue one of the payments back to you. In case you placed two similar orders by accident, please contact our support team to resolve the issue instantly.
There is no writer to assign to your order
We cooperate with more than 700 writers at the moment. But in certain cases, we may experience difficulties with assigning the writer to a particular order due to its complexity or very strict deadline. In case we do not manage to find the writer, we will inform you know about the issue as soon as possible and refund the prescribed sum back to you.
Additionally, we provide customers with good discounts for their future orders. If no writer can be found to revise the order, we render this information to our Dispute Department, and the issue will be resolved as soon as possible. If you open a dispute about the order, the future revisions are not possible.
Your order was delivered after the deadline expired
Please identify what the reason for a delay is:
- In case the lateness is our fault, the customer may request the price to be recalculated. For instance, if you placed an order and set a 4-hour deadline and received it more than 20 minutes later than you expect, you are eligible to request the recalculation according to an 8-hour deadline. The price difference will be refunded to you. In case the order’s deadline is 7 days or more, we will issue 10% of the initial payment as per your request. Please note that under certain circumstances, we may ask our customers for the deadline extension. However, we contact our customers in advance about such cases to ensure that the order will be delivered to the customer whenever it is convenient to him or her.
- If we were not provided with all the needed materials for the work to be completed (files, clarifications, other sources, etc.), a refund for your order is not possible because the lateness of the paper delivery is not our responsibility in this case. Please note that we ask our customers to provide writers with the necessary clarifications and files on time to avoid misunderstandings and lateness.
You requested a revision but the revised paper was delivered late
If the revised work was delivered to you after the indicated deadline had expired, you are eligible to request a 15% refund for the order. In case the paper was sent to you 30 minutes later than expected, you are welcome to open a dispute about this case. Please note that revisions will not be possible after the dispute is opened. Our Dispute Manager will examine your refund request and provide the appropriate solution. Please note that each case is individual and requires personal approach.
The quality of your paper is not satisfactory
We are always ready to accept customers’ concerns about the quality of the completed orders. We kindly as you to remember that each case depends on numerous factors and thus, is individual. Here are the possible resolutions of the quality claims:
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The customer does not approve of the first version of the paper completed. In this case, you can request unlimited number of free revisions within 10 days after the delivery. Also, you are eligible to open a dispute about the order. Your case will be reviewed by our Dispute Manager. You can issue a full refund after our Manager verifies that your initial instructions were not followed. We kindly ask you to provide valid evidence that the writer failed to meet your requirements. You can mention it in the dispute request.
Please note that reviewing the request may take the Manager up to 10-14 business days. We need this time to examine the case carefully and prevent any possible fraud activity on the customer’s part. Each dispute is reviewed on a case-by-case basis and the solutions are offered based on the specific factors.
Please remember that if within 10 days after the first delivery you do not send us a revision or dispute request, we consider the completed order approved. You are still eligible to open a dispute about it. However, the revision option will not be free of charge. We recommend you contacting support team to learn the details of the procedure.
The customer received the completed paper but would like to issue the money back. In this case, you are eligible to open a dispute about the order. Please note that you should provide us with convincing reasons for requesting the refund.
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The customer wants to cancel the order. The refund in such situation depends on the progress of your writer’s work on the order and on how much time passed.
In case you ask to cancel the order before we assign the writer to it, we will refund the whole sum to you. If the writer was assigned and less than the half of the deadline passed, you are eligible to receive up to 70% of the money paid. In case more than half of the deadline passed, you are eligible to receive up to 30% of the money paid. If the writer completed your paper before the deadline expired and delivered it to you, no refund is possible.
The customer wants to refund additional features. The additional features provided by our company are the category of writer, editor’s service, Turnitin report, and the summary of the paper. Please note that the additional features cannot be refunded. You are eligible to receive a partial refund for the category of the writer in case we did not assign the writer for your order yet.
Plagiarism is detected in the customer’s paper. In case you claim that your paper was plagiarized, you are eligible to open a dispute about the order, providing us with the plagiarism report from Turnitin or your university. Please note that we do not accept other reports.
Research Results Provision
If a customer needs the writer to use…
- the set of conclusions on the basis of certain research results approved by a supervisor
- a proposal that was already approved by the scientific advisor and cannot be modified
… he or she is to send the research results being referred to.
In case the client does not possess the research results, it is possible for the writer to come up with them. Still, this request is at the client’s own risk and we cannot guarantee the quality of the paper written as a result of the adjusted data usage.
If you have any questions or face any issues while using our service, feel free to contact us at any time. We will do our best to provide you with the necessary assistance with placing an order or resolving an issue.
